How can we help?

FAQ

General

How long are my soups good for?

For Delivery: We guarantee our customers will RECEIVE their products with a minimum of 14 days of shelf life left before the expiration date (marked on each product label). In most cases, customers receive products with more than 14 days left of expiration.

The product must always be refrigerated - please refrigerate immediately after unboxing

Once a single product is opened, it must be consumed within 3 days

Please consume by expiration date on each individual product label

If freezing: Please freeze unopened products before expiration date

Your ingredient list is so short - what else is in the soups?

Like our packaging, we strive to always be transparent. Veggies were born delicious, so they don’t need much more! We just elevate their natural goodness with a variety of aromatics, herbs and spices. When we say our product is made from just a handful of ingredients - we mean it!

Are you soups fresh or frozen?

Our soups are made fresh from scratch, from just a handful of simple ingredients and are shipped to you fresh - upon arrival of your shipment, please be sure to refrigerate them immediately

Do your soups have preservatives?

Our soups contain no preservatives, ever. All the goodness your body is seeking with none of the yucky stuff

How do your soups have such a long shelf life with no preservatives?

That’s one of the best part of our soups! Unlike a salad that will wilt in our fridge after a day or two, our soups have a significant shelf life which allows you to stock up your fridge with this convenient healthy option, with no worries that it will go bad or go to waste.

Do I need to refrigerate my soups?

Yes! Due to the fact that our fresh soups contain no preservatives, it is important to keep them refrigerated- upon arrival of our package, please refrigerate.

Can I freeze my soups?

Yes, you can definitely freeze your soups - however if you plan to do this, we recommend removing a tiny bit of soup from your jar prior to freezing. We fill the jars up to the top - when you freeze them, the product expands and if too full, will push the lid off.

To unfreeze, just remove the lid and pop in the microwave to defrost.

Should I eat your soups hot or chilled?

Absolutely! We wanted to offer the utmost convenience, so we created a jar that you could heat our product in without having to transfer it to another container. Our jar is microwave-safe, made from BPA-free plastic

Can I microwave the jar?

Absolutely! We wanted to offer the utmost convenience, so we created a jar that you could heat our product in without having to transfer it to another container. Our jar is microwave-safe, made from BPA-free plastic

Is your product vegan?

Our product is vegan certified, meaning that it doesn’t contain any animal products or by-products (no meat, fish, fowl, dairy, eggs or honey)

Is your product organic?

Our product is not 100% organic, however we currently use as many organic ingredients as we can. Our product is Non-GMO verified, meaning we do not use any genetically modified or engineered ingredients

Are your soups gluten-free?

Yes, our soups are naturally gluten-free, made with ingredients that do not contain gluten

Shipping, Returns & Orders

When will my soup ship out?

Soups are fresh and never frozen

Soups are shipped via 2-day shipping

Soups are shipped in an insulated box along with ice packs

Shipments go out Mondays, Tuesdays, and Wednesdays via 2-day service

Place your order by noon central time on Mon, Tue, or Wed for it to ship out that day, otherwise it will ship out the following day

If your order is placed after noon central time on Wednesday, it will not ship until the following Monday

Upon shipment, you will receive a separate email with tracking information

Upon receiving your shipment, please refrigerate your soups immediately

Can I swap out flavors?

Unfortunately at this time, we are unable to offer that option, however we have some really tasty package options currently available

Get in touch

Have questions about your order, or a general enquiry?